Vacancy: Branch Manager (Retail Outlet)

Job Description

• Contribute to the growth and profitability of the company through efficient marketing and sales


• Create a business plan for the Branch, review and update periodically with development, discuss implementation plans and protocols with Management for approval


• Responsible for day to day management of Branch to ensure smooth operations, compliance with Standard Operational Procedures, revenue and profit maximization, adherence to performance indicators, and customer satisfaction


• Manage all sections including Butchery, Juice and Salad Bar and Wholesale, if service is available, at Branch


• Protect company assets, attend to all maintenance schedules and ensure equipment are in good working condition


• Organize monthly comprehensive stock and inventory take in coordination with Procurement/Inventory Manager


• Ensure best practice in-store layout and visual merchandising standards at Branch to enhance performance


• Ensure labeling and selling price tagging of produce and products are accurately updated and displayed


• Submit documentation, requisition, or reports to Procurement/Inventory Manager on stock availability, general stock request, specific customer requirements - paying attention to items and quantities - by 15.00hrs daily to enable complementary provision for next day delivery


• Responsible for receiving and cross-checking quantities, quality, and processing returns if required


• Authorize and process inventory movement operations including stock transfers, wastage capturing, and processing at Branch


• Establish produce loss prevention strategies to ensure waste is reduced to the barest minimum 


• Establish monthly staff rosters/schedules that ensure equitable implementation of Branch activities


• Enforce adherence to proper Branch opening and closing procedures


• Champion and enforce retail operating standards and policies by mobilizing all staff members to deliver services and provide information that guarantees the excellent customer experience


• Enforce the highest standard of hygiene and cleanliness at the Branch


• Ensure operational staff meet customer satisfaction requirements


• Monitor, review, and report on all marketing activities that ensure the provision of goods and services to satisfy customers’ needs


• Respond to customer complaints in a way that is satisfactory to the customer


• Submit monthly Branch documentation or reports to Management


• Undertake any other duties periodically assigned by Management

Required Skills or Experience

• A minimum qualification in Bachelors Degree. Professional qualification will be an added advantage.


• More than 5 years experience is required with 2 years in management level


• Experience in a Retail Industry is a MUST.


• Must reside in and around Tema

Skills Needed:

• 1. Detailed Oriented 


• 2. Good communication and interpersonal skills


• 3. Ability to work under pressure