Vacancy: Business Developer

Date 02 May 2019
Job Type Full-time
Description


Job Description



A reputable European company in the Telecomunication industry with subsidiaries in multiple African countries and in the USA; offering high quality and personalized telecommunication services such as SD-WAN, IP transit, IPLC, MPLS VPNs, E-LAN & IP VPN, DIA, Managed Sevices & Colocation and Cloud Services as well as IaaS; is seeking  the services of an experienced Business Developer who will be responsible for building relationships with new clients, bringing new business for the company, managing accounts and acting as a Service Manager.  



KEY RESPONSIBILITIES




  • On-boarding of new clients and development of new sales with existing clients.

  • Researching the target market and finding new companies, build a sales pipeline and negotiating prices according to the profitability of the Project.

  • Be the face of the company by attending meetings with potential clients and making sales presentations to high-level executives to establish business relationss.

  • Entering all required data onto the company CRM system, and processing all requests.

  • Maintaining a positive, empathetic and professional attitude toward Clients at all times.

  • Communicating with customers through various channels as well as responding promptly to customer inquiries.

  • Demonstrating superior company product knowledge, acknowledging and resolving all customer complaints by answering all questions relating to the company, its products & services.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensuring customer satisfaction and provide professional customer support.

  • Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis as well as implementing an effective customer loyalty program.

  • Assessing service statistics and prepare detailed reports on findings.


INTERNAL OPPORTUNITIES




  • Company in constant growth with many opportunities for development.

  • Good working environment and conditions of service

  • Constant training and development.




Required Skills or Experience




  • Proven experience as a Key Account Manager or Business Developer, preferably in a telecom / ISP / utilities company, dealing with corporate segment.

  • Outstanding written and verbal communication skills,  that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals

  • Listening skills, to understand exactly what customers require.

  • Knowledge of the industry procedures

  • Ability to stay calm when customers are stressed or upset. 

  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

  • Problem-solving skills and ability to work well under pressure with little or no supervision

  • A minimum of 5 years’ proven experience in a customer service position and business development.

  • Good understanding of management practices and techniques.

  • Excellent leadership and interpersonal skills.


EDUCATIONAL QUALIFICATIONS




  • Bachelor’s degree in Business Administration or relevant field (preferably, not mandatory)

  • Telecom/Electronics Engineering (preferably, not mandatory)

  • Microsoft Office.

  • Knowledge of any ERP, preferably Odoo.


LANGUAGE




  • English

  • French, desirable.





How To Apply



Interested applicants should email their Cover Letters and CVs to: [email protected] by close of day May 30, 2019



 




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