Vacancy: Information and Communication Technology (ICT) Officer

Job Description

Purpose of the Job

The purpose of the job is to run the ICT implementation activities in different departments in terms of its day-to-day operation.

 
Essential Functions and Responsibilities

• Assist in maintaining a full up-to-date inventory for all hardware including Modem, Hubs, Monitors, including the telecommunications-related computer equipment’s. Detailing Purchase date, Price, Serial Number, Model Number, expected replacement date and maintenance where applicable.


• Assist in maintaining a full up-to-date Software list including all operating systems backed up by the original licenses or invoice, detailing Software licenses, Purchase date, Price (where applicable), release number, and maintenance (where applicable)


• Assist in the maintenance of a full up-to-date schematic diagram, identifying all main systems including interfaces, reservation system, E-Mail, and any interfaced System.


• Assist in maintaining a full up-to-date schematic diagram; identify all cabling routes and clear & exhaustive labelling.


• Assist in routine network administration and maintenance 


• Assist in recommendation in the purchases of computers, network hardware, peripheral equipment, and software. 


• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. 


• Anticipate communication and networking problems and implement preventive measures. 


• Assist the IT supervisor in ensuring that all critical equipment’s are covered by a maintenance contract.


• Assist in managing the capacity planning of the servers & tape back-up.


• Provide assistance in managing and testing the Disaster Recovery Plan. (Reloading of back-up, live test of UPS).

Other Duties and Responsibilities

• Answer staff questions in person and via phone on all company’s IT supported applications.


• Advise staff on appropriate action


• Assist in the determination of source of computer problems (hardware, software, user access, etc.). 


• Backup Processing and testing


• Assist in E-mail Accounts and milling list (Configure, maintenance and upgrade)


• Executive and Follow up for IT procedures as an ISO system.


• Assist in Implementing support ticket forms and any new administration forms


• Assist in the supervision of all help desk engineer(s) activities and administration


• Web site Administration.


• Inter-Department communication and corresponding.


• Participate as required in hazard identification, risk assessment of controls.


• Participate as required in incident investigation.


• Participate as required in the development and review of QEH&S policy and objectives.


• Assist in managing the physical security of any computer room, internet access.


• To stay up-to-date with technology change, trends and future in the hospitality industry and in general

Supervisory Responsibilities

• Supervision of all trainee help desk activities and administration


• Web site Administration.


• Have an authority to monitor the web sites that are access by the employees.


• Have an authority to close any harmful site.


• Have an authority to escalate an employee who uses his computer by a mistake way.


• Stop work when exposure to a hazard presents too high risk to the employee safety.

General Duties

• Any other duties that may be assigned.

Key Performance Indicators

• Executed routine network administration and maintenance


• Well Managed capacity planning of the servers & tape back-up.


• Well maintained and a full up-to-date inventory per PC, all Software applications installed including location and release number.


• Strict Adherence to QEH&S policy and objectives.


• Executive and Follow up for IT procedures as an ISO system.


• Zero record of any ICT unresolved issues

Required Skills or Experience

• BSc. Computer Science or a related field

Experience

• Experience in IT or Operation is desirable


• Have at least 2 years’ experience.


• Good experience on windows server 2008 and 2013 (Active directory, DHCP, DNS, IIS services), network security (ISA & TMG) programs and network infrastructure. 


• Have good experience in troubleshooting windows XP, Windows 7 and windows 8. Good in using all Microsoft office application (troubleshooting and support). 


• Have good experience in dealing will mail servers and hosting Control Panel.

Knowledge

• Knowledge of codes, policies, regulations and procedures related to the company.


• Knowledge of basic budgeting theories and principles.


• Knowledge of the targeted clients.


• Good Cultural Awareness.


• Ability to prioritize tasks.


• Effectively communicate with a wide range of individuals

Skills and Abilities

• Excellent written and oral communication skills.


• Good interpersonal relationship


• Planning, organizing supply management


• High degree of Integrity.


• Very good written and oral command of the English language


• Good analytical skills and abilities


• Timely, accurate and quality reporting


• Good communication skills


• Decision making & Problem solving


• Initiative, creative & innovative

Personal Attributes

• Ability to work under pressure


• Ability to multi-task


• Safety awareness


• Team player


• Reliable and proactive


• Customer Service Oriented