Vacancy: Packet Core Support Engineer

Job Description

You will be responsible for:

• Customer Issue handling for fault isolation and timely resolution


• Handling of dedicated support including Emergency/critical situations


• Drive and conclude the Root Cause analysis


• Working with Customer operations team during potential activities including update/upgrade and new deployments


• Assisting Service Delivery Manager during Operational governance meetings


• Knowledge transfer, documentation and information sharing 

Required Skills or Experience

To be successful in the role you are obligated to have:

• Min. Bachelor’s Degree in Engineering or equivalent


• Domain experience: (Packet core) at least 7-8 years.


• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (Policy server)


• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)


• Good knowledge of SAPC (Policy server) , IPWorks (DNS)


• Excellent IP background


• MPBN Knowledge


• Very good knowledge of Linux


• Negotiation & argumentation skills


• Planning & organizing skills


• Delivering results & meeting customer expectations


• Presentation & communication skill


• Working with people


• Excellent social and interpersonal skills


• Responsive and result oriented


• You will be perseverant, as well as open minded, with a passion to win