Vacancy: Customer Service Officer / Teller

Job Description

JOB RESPONSIBILITIES

1. Open account for customers;


2. Advices customers on products and services;


3. Responds to customers enquires at the Customer Service Desk and on telephone;


4. Follows up on customer complaints and provides feedback;


5. Assist customers with transactions including the filing of appropriate forms;


6. Conducts direct promotions on a periodical basis soliciting for customers


7. Effectively screens and selects loan applications;


8. Accept cash or money orders deposited by customers, credit customers' accounts and issue cheque books, receipts and statements;


9. Pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts;


10. Balance cash;


11. Identify customer needs and refer customers to appropriate banking services and specialists;


12. Performs other administrative support duties not explicitly mentioned above.

Required Skills or Experience

1. Minimum of a Diploma in Secretarial studies, Management or related field;


2. No working experience required;


3. Must be between the age of 21 - 27 years.

SPECIAL ABILITIES

1. A team player;


2. Ability to maintain high accuracy levels and work quality standards;


3. Ability to keep things in confidence and exhibit a high level of integrity;


4. Must have a pleasant personality;


5. Good communication and interpersonal skills;


6. Good IT and telephone skills;


7. Strong organizational skills.