Vacancy: Senior IT Engineer

Job Description

• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, software applications.


• Oversees systems development and enhancement and the integration of new systems with existing systems.


• Develops expertise to meet the changing needs of users, groups and offices; new projects and technologies.


• Develops standard operating procedures and best practices, including providing written protocols and guidance to end-users.


• Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.


• Provides pre-sales technical advice


• Produces detailed functional design document to match customer requirements


• Provides Technical documentation of solutions offered to customers


• Provides current best practice and 3rd Party solution alternatives 


• Interfaces and coordinates with third party vendors 


• Participates in training design, documentation and delivery efforts 


• Participates and leads, when needed, the meetings with the customer


• Conducts research into new technologies that apply in the areas of business of the company


• Leads team of project/support engineers that offer second and third line support to customers

Required Skills or Experience

EDUCATIONAL QUALIFICATIONS

• BSc. Computer Science, Computer Engineering, Electrical Engineering or a related field from an accredited tertiary institution


• Minimum 5 years work experience in IT design, support and pre-sales


• IT certifications a plus

TECHNICAL

• Networking (LAN/WAN) technologies 


• Security protocols and firewalls


• Server administrations (Linux/Unix, Windows)


• Storage management


• Broad knowledge of IT systems


• Knowledge of Data Centre design/architecture


• Virtualization solutions – VMware vSphere, Hyper-V, Xen server


• Backup Solutions


• Good understanding of modern IT management systems


• Recommend Technologies, Strategies, Policies, and Procedures


• Remain Calm and Patient During Difficult Technical Issues 


• Proficient working knowledge of networking, TCP/IP and common services (like HTTP, SSH)


• Working knowledge of OWASP TOP 10, PCI-DSS


• Ability to exploit recognized vulnerabilities


• Familiar with Kali Linux and assessment tools (Nmap, Metasploit, and DirBuster etc.)


• Familiar with setting up configuring virtual environments (VMware)


• Knowledge of Cyber security threats and vulnerabilities in Ghana and Globally

MANAGERIAL

• Ability to plan, coordinate and follow up to monitor people and work activities


• Project Management


• Good Leadership Skills


• Good Negotiation Skills

PERSONALITY

• Ability to relate effectively to people at all levels


• Good verbal and written communication skills


• Integrity – being truthful and reliable


• Confidentiality – ability to keep confidential information


• A team player