Vacancy: Content Moderator

Date 13 Oct 2021
Company Reliance Personnel
Location Accra
Job Type Full-time
Industry Telecommunications
Description


Job Description


Immediate Superior:  Team Manager 



Main tasks 




  • In the context of this role, you may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' safety and well-being and will ensure that they have the support and resources needed. 

  • Review and act upon user generated content on social media platforms. Take necessary action as per the defined policies and conditions.

  • Provide insights and trends on content reviewed

  • Provide feedback and suggestions on review process and workflows

  • Provide suggestions for product innovation

  • Perform general data entry and other related tasks

  • Ability to embrace and adapt changes in type and nature of work, policy and procedures at short notice

  • Must always follow all hot cues and alert mechanism and comply to all such processes 

  • Respond to user inquiries with high quality, speed, empathy, and accuracy




Required Skills or Experience



  • Degree in any relevant field 

  • 1-3 years’ work experience in similar role

  • Ability of reason and analytical skills in diverse situations

  • Awareness of current events with great sense of social issues

  • Resilience, high stress tolerance levels

  • Good judgement and able to inferences on data and relate to the guidance on how to action

  • Active Social Media presence

  • Attention to detail and good visual memory is essential to ensure the quality and accuracy of work 

  • Ability to work in multiple tools/web browser windows simultaneously

  • Ability to work both independently and within a team of similar or different cross-functional departments

  • Ability to quickly utilize hot cues and key command shortcuts preferred



Required Languages

Ability to speak Yoruba, Ibo or Hausa fluently/proficiently





How To Apply


NB: State the required languages you are proficient in on the cv. Only Candidates who satisfy this condition will be contacted.




Note



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