Vacancy: CLUSTER MANAGER

Job Description

Our client a multi-brand electronic retail company is looking for a dynamic individual for the position of Cluster Manager to help with their operations in Ghana.

ROLE PROFILE

The successful applicant will be responsible for driving sales to achieve targets. He/She will be responsible for ensuring the supervision and development of all staff in the cluster, as well as mentoring and developing any employees that directly report to them.

DUTIES/ RESPONSIBILITIES

• Handle multiple stores smooth and effective functioning of stores by meeting the assigned targets.


• Build a cooperative workforce team in each store.


• Manage the daily operations across multiple stores.


• Responsible for complete store administration.


• Ensure compliance with policies and procedures -100% compliance on SOP in all stores.


• Ensure Prices are updated on the floor.


• Clear communication to the store team.


• Ensure reports are sent on time.


• Ensure availability of products/Control shrinkage.


• Store merchandising, Cleaning, Hygiene, ensure the display of best sellers.


• Track competition closely (Range, Pricing, offers, Promotion) and suggests necessary action to the retail manager to ensure that our store remains ahead of the completion all the time.


• Execution of all promotions offers as planned with zero tolerance.


• Reviews each category on daily basis and take corrective action


• Track and analyze sales daily and take necessary actions immediately to ensure performance is as per plan.


• Staff incentive Policy Implementation.


• Ensure every employee is aware and is motivated, to achieve targets and earn incentives.


• Ensure high levels of customer’s satisfaction through excellent service.


• Deal with all issues that arise from staff or customers (complaints, grievances etc.)


• Additional cluster manager duties as needed.

Required Skills or Experience

EDUCATION/QUALIFICATION

• A Bachelor's Degree in Business Administration (Sales, Marketing and Distribution) or related.


• 5 to 8 years experience in a similar role.


• Background in retailing and electronics is an advantage.


• Must have worked within a similar industry in the same capacity.

REQUIREMENT

• Strong communication and presentation skills.


• Must possess leadership skills.


• Must be IT-oriented.


• Planning and Organising skills.


• Strong negotiations skills.


• Must be able to take initiative.


• Must be able to work in a team.


• Must be analytical and able to analyse sales data.


• Must have business development skills.


• Must have numerical skills.


• Must be result-oriented.


• Must be an aggressive salesperson.