Vacancy: CALL CENTER AGENT - FRONT OFFICE

Job Description

A Reputable Multinational Telecommunications Company

JOB PURPOSE

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead

ROLE SPECIFIC REQUIREMENTS:

• Answer inquiries by clarifying desired information; researching, locating, and providing information.


• Resolve problems by clarifying issues, research and explore answers and alternative solutions. implement solutions, escalate unresolved problems to appropriate authorities.


• Clarify desired information; complete transactions and forward clients requests.


• Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features.


• Keep equipment operational by following established procedures and reporting malfunctions.


• Update job knowledge by studying new product descriptions; participating in educational opportunities.


• Accomplish organizational mission by completing related results as needed.

Required Skills or Experience

• First Degree/HND


• Post National service experience


• Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS:

• Excellent communication skills


• Customer Centric


• Attention to Detail