Vacancy: Information Record Clerk

Job Description

We are looking to add a personable, reliable and trustworthy information record clerk to our busy office staff. If you have exceptional organizational skills, a drive to work in a fast-paced environment and skills with computer record management, then you may be the perfect fit.

You should be experienced in working in an office environment and have strong customer service skills. You also should be open to learning our filing and records system through a two week, in-office training program. We offer the chance to advance into more senior-level administrative positions within the office, along with providing a friendly and vibrant work environment.

Job responsibilities/Description

• Process, file and organize records and files according to company policies and procedures in both computer and paper filing systems


• Provide customer service to individuals requesting information while also following company guidelines and observing any legal restrictions on information sharing


• Operate telephone systems to answer and route incoming and interoffice calls, along with taking and delivering messages, scheduling appointments and managing call routing based on requests and company policies


• Research records upon request and maintain logs of requests by tracking the movement of files and information through schedules and calendars to ensure no records are lost or misplaced and that they are returned when borrowed


• Preparing new files and setting them up in both the computer and paper systems according to company procedures to ensure information is complete and files are included in all systems


• Assist with the management and routine assessment of inventory and supplies


• Compose correspondence to external and internal parties as requested


• Charge, record and process payments or fees by cash, credit card or check for information requests

Required Skills or Experience

• High school diploma or Degree


• Clean criminal background


• Excellent typing and computer skills


• Experience or skills in using general office equipment, including telephone systems, copiers and fax machines


• Experience in a clerical or customer service position]