Vacancy: Relationship Manager (Accra)

Job Description

• Designation:Relationship Manager


• Branch: Accra


• Start date: Immediately


• Expiry date for applications: 2nd March 2022 (Close of business)


• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

Sales and Business Growth

• Responsible for ensuring the achievement of monthly targets for both deposits and loans.


• Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.


• Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.


• Organizing customer acquisition activities like market storms.


• Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.


• Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.

Customer Care and Relationship Management

• Responsible for ensuring the maintenance of excellent relationships between the business and its clients.


• Segmentation of client portfolio to inform relationship management strategies.


• Collect and feedback all client complaints.


• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.


• Coordinate client visits by branch and senior managers.


• Must ensure client loan requests are processed within prescribed TAT standard of 72 hours


• Must assist clients by delivering solutions and services as provided by the institution

Credit Analysis

• Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.


• Responsible for the preparation and presentation of credit requests to the Credit Committee


• Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure

Portfolio Quality

• Must support collections team with “soft collections” techniques when required


• Responsible for the achievement of monthly portfolio quality standards set for the business


• Responsible for adherence to agreed Compliance standards.

Reporting

• Responsible for weekly reporting on progress and performance to Management.


• Responsible for any other task(s) that Management may assign.

Required Skills or Experience

• Degree in a related field


• Good selling and persuasion skills


• Good analytical skills


• Previous experience in similar role in a reputable institution would be advantageous.


• A demonstrable network of potential clients ready to on-board


• Must be focused, organized and able to meet deadlines


• Must take pride in delivery quality every time.


• Excellent knowledge of the Ghanaian Small business climate and preferences.

Skills / Attributes

• Analytical and hard working


• Self-motivated


• Excellent communication and interpersonal skills


• Ability to drive sales whiles maintaining an eye for portfolio quality


• Team spirit is essential