Vacancy: Operations Manager

Job Description

• Maximization of revenue


• Assist the HR in identifying training needs required for service improvement


• Perform general supervision of all branch operations by ensuring the company’s standards are strictly adhered


• Report all anomalies that contradict service standards


• Spearhead the development and update of the company’s SOP


• Work closely with managers to provide guidance on standard operating procedures


• Handle general customer complaints from all locations


• Maintain professional relations with customers


• Support location managers in general operations of their location


• Managing both operations processes, embracing design, planning, control, performance and operation strategy.

Required Skills or Experience

• Degree or Diploma in Hospitality and Leisure Management


• 3-5 years of work experience in a similar field


• Knowledge of casino operations is a plus