Vacancy: Commercial Operations Officer

iDE is an international not-for-profit NGO with a unique business approach to poverty eradication. For 36 years around the world— and 10 years in Ghana —iDE has pioneered innovative market-based approaches to improve access to safe water and sanitation and increase agricultural incomes.years around the world— and 10 years in Ghana —iDE has pioneered innovative market-based approaches to improve access to safe water and sanitation and increase agricultural incomes.

Job Description

Introducing Sama Sama

Sama Sama is a one-stop-shop solution addressing the sanitation and hygiene needs of low-income rural and urban consumers in Ghana. It is currently [a] commercial brand that is incubated by iDE Ghana. Launched in September 2015. Its operations grew out of a partnership between iDE (International Development Enterprises) and Global Affairs Canada (GAC) with the aim of designing and selling improved toilets across the three Northern Regions of the country. Sama Sama has passed through a pilot stage, and is looking to scale up its operations, with medium-term aspirations of incorporating as an independent business.

Our Values

We Stand for:

• 
  Customer First: We will always put our customer in the front and center of all that we do. We will understand our customer’s needs and desires, both stated and unstated, better than any other organisation.


• 
  Making a Difference: This is our raison d’être. We exist to make a positive difference in our customers’ lives. Our desire to make a positive impact in our customers’ lives will be the driving force behind every action, product, service and customer interaction.


• 
  Inclusivity: We believe in inclusion, equality, and respect for all, without any prejudice of gender, geography, religion or race. We believe that our differences makes us stronger and that we can actively learn from each other. We will have an ear to the ground to tune into the diverse perspectives and needs of our team and our customers to ensure that we always design and implement inclusive programs.


• 
  More for Less: We deeply understand that both our customers and the environment we operate in is resource constrained. Hence we will always offer more for less; more value for money, more health, more cleanliness, more advantages and more excitement.


• 
  Excitement: We believe that being in the toilet business need not be a staid affair. We have exciting products and services and a team that is hugely excited. We want our customers to share in this excitement.


• 
  Flawless Execution: The difference between a good business and a great business is in how well they execute. We want to be a great business. Our team is focused on delivering a flawless customer experience; and when we stumble, we will be quick to take corrective action.

Managing Director

iDE is looking to Recruit a Managing Director of Sama Sama!

Do You Know How To:

Sell,

Strategise for Growth,

Think, Plan, Do, Iterate,

&

Inspire Others

to Change the World One Toilet at a Time?

• 
  Project OR Division: Water, Sanitation, and Hygiene (WASH)


• 
  Reports To: Commercial Operations Manager(s)


• 
  Location: Based in Ho, with frequent day trips and travel to rural areas across the Volta and Oti Regions &


• Based in Techiman, with frequent day trips and travel to rural areas across the Ashanti and Bono Regions

Purpose:

• The Commercial Officer plays a key role in supporting the Commercial Operations Manager in credit delivery and management of finance portfolio of Sama Sama. Responsible for ensuring due diligence in evaluating instalment applications completed at sales pitches, ensuring all guidelines are met, and recommending approval or disapproval of such credit application. Also responsible for ensuring timely payments by clients in their portfolio, and following up on delinquent clients.

Reporting Relationships

• The Commercial Operations Officer (COO) reports directly to the Commercial Operations Managers, and works closely with other project team members and other managers especially Sales Manager, Customer Service and Production Manager.

Core Responsibilities - Modifications may be made at any time 

• Travel to customer homes or workplaces to meet and complete the credit request and all associated requirements from prospective customers and assess credit worthiness. 


• Ensure customers understand the repayment schedule and follow-up on delinquent payments. 


• Ensure customers understand payment terms and ways of making payments.


• Mitigate and manage customers’ attempt to cancel orders.


• Achieve monthly targets. 


• Manage client files, relationships and lead in client acquisition.


• Suggest effective credit payment scheme for customers.


• Administer credit collections from customers.


• Take on any additional works as required by the Commercial Operations Manager.

Required Skills or Experience

• Graduated from university with degree in Business Administration, Accounting Economics, Mathematics or other relevant areas.


• Three (3) years work experience, previous credit administration and/or microfinance role is a plus.


• Understanding of basic credit principles and practices.


• Collecting, analyzing and compiling data and preparing reports


• Ability to maintain accurate and up to date records of clients.


• Experience in work planning, report writing and record keeping.


• Excellent spoken and written communication.


• Ability to Speak; Twi, Bono, and Hausa, Ewe and Twi or any other languages from the Volta, Oti, Ashanti & Bono East regions of Ghana.


• Knowledge of Microsoft Word, and Excel are required; Experience with Salesforce is a plus.


• Holds a Valid License and capability to ride a motorbike