Vacancy: Regional Quality Control Manager (RQCM)

iDE is an international not-for-profit NGO with a unique business approach to poverty eradication. For 36 years around the world— and 10 years in Ghana —iDE has pioneered innovative market-based approaches to improve access to safe water and sanitation and increase agricultural incomes.years around the world— and 10 years in Ghana —iDE has pioneered innovative market-based approaches to improve access to safe water and sanitation and increase agricultural incomes.

Job Description

Introducing Sama Sama

Sama Sama is a one-stop-shop solution addressing the sanitation and hygiene needs of low-income rural and urban consumers in Ghana. It is currently [a] commercial brand that is incubated by iDE Ghana. Launched in September 2015. Its operations grew out of a partnership between iDE (International Development Enterprises) and Global Affairs Canada (GAC) with the aim of designing and selling improved toilets across the three Northern Regions of the country. Sama Sama has passed through a pilot stage, and is looking to scale up its operations, with medium-term aspirations of incorporating as an independent business.

Our Values

We Stand for:

• 
  Customer First: We will always put our customer in the front and center of all that we do. We will understand our customer’s needs and desires, both stated and unstated, better than any other organisation.


• 
  Making a Difference: This is our raison d’être. We exist to make a positive difference in our customers’ lives. Our desire to make a positive impact in our customers’ lives will be the driving force behind every action, product, service and customer interaction.


• 
  Inclusivity: We believe in inclusion, equality, and respect for all, without any prejudice of gender, geography, religion or race. We believe that our differences makes us stronger and that we can actively learn from each other. We will have an ear to the ground to tune into the diverse perspectives and needs of our team and our customers to ensure that we always design and implement inclusive programs.


• 
  More for Less: We deeply understand that both our customers and the environment we operate in is resource constrained. Hence we will always offer more for less; more value for money, more health, more cleanliness, more advantages and more excitement.


• 
  Excitement: We believe that being in the toilet business need not be a staid affair. We have exciting products and services and a team that is hugely excited. We want our customers to share in this excitement.


• 
  Flawless Execution: The difference between a good business and a great business is in how well they execute. We want to be a great business. Our team is focused on delivering a flawless customer experience; and when we stumble, we will be quick to take corrective action.

Do You Know How To:

Sell,

Strategise for Growth,

Think, Plan, Do, Iterate,

&

Inspire Others

to Change the World One Toilet at a Time?

• 
  Project OR Division: Water, Sanitation, and Hygiene (WASH)


• 
  Reports To: Chief Operating Officer (COO)


• 
  Location: Based in Tamale, with frequent day and/or overnight travel to rural areas across the Volta and Oti Regions

Purpose

The Regional Quality Control Manager (RQCM) oversees all activities in the quality control space to ensure a continuous product improvement, developing effective delivering process to reduce product delivery waiting time, develop strategies for continuous improvement in product quality both at production and delivery, deploy on field health and safety guideline for all tbo’s. RQCM is also responsible for recruiting Quality Control Managers and conducting regular quality audits. Work closely with the market development team to ensure scouting of tbo’s ahead of entering new territories.

Reports Relationships

• Reports directly to the Chief Operating Officer (COO)


• Quality Control Managers (QCM’s) and QCC’s as direct reports.

Core Responsibilities:- Modifications may be made at any time

• Develop and implement monthly quality assurance and control documents for sama sama toilet installation processes


• Provide on-field coaching support to QCM and QCC’s 


• Develop an abridged version of the environmental regulatory policy specific to toilet products to guide the quality control team


• Develop guideline document for tbo’s on how to maximize material use and reduce installation time (document subject to review depending on product iteration)


• Identify training needs of tbos and QCC’s and facilitate refresher training through the Market development manager


• Ensure that all field managers adhere to health and safety practises on the field


• Frequent site visit at least 3.5 days a week to monitor product standards and quality, also ensuring QCM and QCC pass customer satisfaction survey


• Work closely with the customer service manager to improve on customer experience


• Ensure the appropriate use of quality checklist and siting forms and certification of payment vouchers


• Designing gender-sensitive products and services that fit into the WASH portfolio 


• Check that all QCM have proper records of tbo stock levels and all GPS coordinates are picked for installed toilet

Required Skills or Experience

• Graduated from university with degree in Civil or Process and Production Engineering


• At least 8 years work experience in product design and /or manufacturing.


• Experience working in rural areas and with rural communities is an asset


• Knowledge of WASH and/or user centred design methodologies is an asset


• Excellent spoken and written English


• Fluency in at Dagbani, Mampruli, Ewe, and Twi (compulsory)


• Holds a Valid License and Capability to ride a Motorbike


• Microsoft Word and Excel