Vacancy: Telesales Executive

Job Description

• Location: Head Office-Accra


• Start date: Immediately


• Status: Contract


• Expiry date for applications: July 12, 2022


• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

Job Description

•  Acquire new customers and retain existing customers


•  Data management.


•  Managing inbound and outbound SMSs.


•  Contact potential or existing customers via telephone, email and new media to sell our products/services.


•  Achieve daily/weekly/Monthly sales targets.


•  Build a pipeline of leads through the sales process and maintain a consistent flow of closed sales.


•  Maintain call centre database by entering relevant and accurate information


•  Following up with clients who have completed a loan transaction to express appreciation.


•  Generate reports on daily activities.

Required Skills or Experience

•  A Bachelors’ Degree or HND or its equivalent in any field


•  Excellent knowledge of IT systems including call center solutions, Microsoft office and e-mail.


•  Required language proficiency, English language and at least one local language


•  Knowledge of customer service principles and practices


•  1-year experience within a Call center environment with targeted sales


•  Good data entry and typing skills

Skills / Attributes

•  Analytical and problem solving skills


•  Good customer service skills;


•  Good listening skills


•  Hard working with high energy levels


•  Willingness to learn


•  Ability to adapt quickly to constant changes


•  Adhere to discipline and routine


•  Good selling skills


•  Excellent communication skills (written and oral) and excellent telephone manners


•  Neat and organized person