Vacancy: Retail Section Heads – Multinational Company

Job Description

About the Company

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition and Accra is the starting city.

Job Description

1. Monitor the day-to-day management of your assigned section


2. Ensure the full implementation of merchandise, plan, display, saleable as per merchandise guidelines at each section level


3. Plan the working hours of the sales staff/attendants


4. Train and motivate the sales team for a total mastery of sales techniques and products


5. Ensure the development of the team’s skills in terms of sales techniques and management of the selling area (display, pricing, stock)


6. Drive the section’s sales activities to achieve targets


7. Ensure the proper implementation of promotional activities to support higher sales results


8. Ensure adequate involvement of each section team in analyzing sales data to maximize business results


9. Follow up with the sales associates on section & individual achievements


10. Ensure that the visual presentation of the store is of excellent quality and in line with the standards of the brand: Cleanliness, Display, Pricing, Marking, lighting, music.


11. Provide exceptional customer service and ensure that all sales associates provide the same level of service.


12. Handle and follow up on customer’s complaints and inquires


13. Interact with section customers to ensure the quality of service and assistance is provided.

Required Skills or Experience

• Minimum of HND from a recognized university


• Sales background would be a plus


• 4+ years of working experience


• Good communication skills


• Effective customer service and interpersonal skills


• Pragmatism


• Reactivity and sense of organization


• Knowledge of sales techniques, procedures and products


• French-speaking will be an added advantage but not prerequisite