Vacancy: Head of Operations

Job Description

JOB RESPONSIBILITIES

• Strategically plans, directs and oversees all banking operations and ensures optimal service delivery in terms of processing deadlines and quality of service.


• Provides operational reports and updates to management as required.


• Ensures all operational processes are regularly reviewed to maintain efficiency and effectiveness.


• Participates in several committees involved in the management of the institution.


• Participates actively in the review, implementation and update of new and existing products, write up on of procedures on new products as well as training and information dissemination of new products to the staff.


• Monitors compliance with performance indicators/service standards in order to ensure alignment with business and customer requirements.


• Coaches, develops and effectively monitors the performance of staff under his/her supervision. Identifies training needs with the support of HR and plans for skill development.


• Ensure Key Performance Indicators, Key Risk Indicators and Key Control Systems are monitored and updated on a monthly basis to provide assurance on the quality and robustness of controls.


• Performs other duties that may be assigned from time to time.

Required Skills or Experience

• Minimum of university degree in a relevant field and or a relevant professional qualification.


• Minimum of 3 years working experience.