Vacancy: Customer Service Officer (Call Centre Agent)

Date 22 Sep 2022
Job Type Permanent
Industry Financial Services/Non-Banking
Description


Company Profile


VisionFund International is the Largest Global Christian Microfinance Network Organisation



We're a Different Kind of Financial Institution



Our financial inclusion services are integrated into World Vision, the global Christian relief, development and advocacy organisation, a global leader in improving and transforming the lives of children, their families, and their communities.



VisionFund's financial inclusion solutions enable families and communities in World Vision's program areas to develop a reliable source of income and livelihood. By providing microloans, micro-savings and micro-insurance services, along with strong partnerships, we are working together to bring families and children out of poverty.  




Job Description


Purpose



The Customer Service Officer will be assisting in ensuring that service delivery standards of the Institution are met by all staff. He/she will serve as link between VisionFund Ghana and its clients through frequent interactions in relation to satisfaction with institutional policies, processes and procedures and overall product and service delivery. 



Key Responsibilities




  • Make outbound calls to clients on daily basis in Dagbani, Dagare, Hausa Twi and English.

  • Disseminate products/services information to clients in Dagbani, Dagare, Hausa Twi and English..

  • Receive and respond timely to all product and service enquiries over phone or by walk in clients in required language

  • Keep records on all enquiries and follow up on customer calls where required to ensure it translates to desired result

  • Handle and resolve clients’ complaints regarding products/services within the stipulated time.

  • Work with branch teams to record and resolve completely all complaints within the stipulated time

  • Call clients who have been disbursed within the month/beginning of each loan cycle and ascertain their satisfaction and experience for product and service delivery improvement




Required Skills or Experience



  • Qualified applicant must be able to speak and understand Dagbani, Dagare, Hausa Twi and English.

  • HND Marketing or a good first degree in any discipline especially Marketing

  • Candidate should have completed National Service.

  • Computer literate and well-versed in Microsoft Office Suite.

  • A practicing Christian





How To Apply



  • Interested individuals should send their application letter and CV titled: ‘CUSTOMER SERVICE OFFICER to [email protected]

  • Interested candidate must reside or be willing to live in the location.

  • Closing date: 26th September, 2022

  • Only Shortlisted Candidates would be contacted




Note



Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also
Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent
will result in a candidate being shortlisted/selected for that position.



Jobsinghana.com has no affiliation with this employer/recruiter. This is a courtesy posting and we therefore urge you to review the application procedures and apply accordingly.



How to Apply Click Here


Scroll to Top