Vacancy: CUSTOMER SERVICE ENGINEER

Job Description

• Reports To: Fixed Regional Manager

JOB PURPOSE

The successful candidate shall provide technical support regarding customer related issues. 

ROLES AND RESPONSIBILITIES

• Responsible for ensuring technical customer issues are resolved.


• Test and configure equipment’s such as modems, routers etc.


• Adherence to Health and safety regulations of the Organization and other applicable regulatory requirements.


• Update network/ Data records on completion of job and ensure feedback is given to support team at close of work on daily basis.


• Ensure systems provided are employed to effective use.

Required Skills or Experience

EDUCATION

• Minimum of Degree/HND in Electrical/Electronic Engineering or its equivalent.


• At least 3 years’ experience in IT industry.


• CCNA is an added advantage.

SKILLS AND ABILITIES

• Excellent communication skills


• Problem solving and critical skills


• Ability to work effectively in a team


• Performance driven & goal oriented


• Technical skills.