Vacancy: Operations Manager (Laboratory Products)

Job Description

• Manage and oversee the administrative and operational functions of the company.


• Coordinate and process sales orders, ensuring accuracy and timely delivery to customers.


• Collaborate with the sales team to ensure seamless order processing, addressing any issues or discrepancies that arise.


• Maintain accurate records of sales orders, customer information, invoices, and payments in the company's database or CRM system.


• Coordinate with the logistics team to ensure efficient product shipment, tracking, and delivery to customers.


• Monitor inventory levels, coordinate with suppliers, and manage stock replenishment to meet customer demands.


• Prepare regular reports on sales activities, order fulfilment, inventory status, and operational performance for management review.


• Implement and improve administrative and operational processes to enhance efficiency, accuracy, and customer satisfaction.


• Assist with pricing and quotation activities, ensuring accuracy and alignment with company policies.


• Collaborate with finance and accounting departments to reconcile sales orders, invoices, and payments.


• Support the sales team in preparing sales presentations, marketing materials, and product documentation.


• Respond to customer inquiries regarding order status, shipment tracking, and other operational matters.


• Handle customer complaints and concerns, providing timely resolution and ensuring customer satisfaction.


• Collaborate with cross-functional teams, including sales, marketing, finance, and technical support, to streamline processes and improve overall company performance.


• Stay updated on industry trends, competitor activities, and market conditions related to laboratory equipment sales.

Required Skills or Experience

• Bachelor’s degree in business administration or a related field is preferred.


• Proven experience in administrative or operations management roles, preferably in a sales-driven environment or laboratory equipment industry.


• Strong understanding of sales operations, order processing, and inventory management.


• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively.


• Proficiency in using CRM systems, databases, and other sales and inventory management software.


• Strong analytical skills with the ability to analyze sales and operational data and generate meaningful reports.


• Attention to detail and a commitment to accuracy in record-keeping and documentation.


• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and build positive relationships.


• Problem-solving mind set with the ability to identify operational inefficiencies and propose solutions.


• Knowledge of logistics and supply chain management principles.


• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


• Ability to work independently and as part of a team in a fast-paced and dynamic environment.


• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.


• Professional demeanour and a customer-focused approach.


• Strong ethics and integrity in handling confidential information.