Vacancy: Front Desk Sales Specialist (Laboratory Products)

Job Description

• Greet and welcome customers and visitors in a friendly and professional manner.


• Provide information and guidance on laboratory equipment products, features, and benefits.


• Actively engage with customers to understand their needs, recommend suitable products, and close sales.


• Manage inbound sales inquiries via phone, email, and in-person interactions, responding promptly and professionally.


• Maintain a comprehensive knowledge of our laboratory equipment product line to effectively address customer inquiries and provide accurate information.


• Prepare and present product demonstrations to customers, highlighting key features and benefits.


• Collaborate with the sales team to achieve individual and team sales targets.


• Generate sales leads and follow up on potential opportunities to expand customer base.


• Process sales orders, invoices, and payments accurately and efficiently.


• Maintain accurate customer records and update the customer relationship management (CRM) system with relevant information.


• Resolve customer complaints and issues in a timely and satisfactory manner.


• Stay updated on industry trends, competitor products, and market conditions to effectively position our laboratory equipment in the market.


• Assist with inventory management, including monitoring stock levels, reordering products, and coordinating with the logistics team.


• Collaborate with other departments, such as marketing and technical support, to enhance the overall customer experience.


• Participate in sales meetings, training sessions, and trade shows as required.

Required Skills or Experience

• HND Laboratory Science is preferred.


• Proven experience in sales or customer service roles, preferably in the laboratory equipment or scientific industry.


• Excellent communication and interpersonal skills with the ability to build rapport and establish long-term customer relationships.


• Strong sales acumen with a track record of meeting or exceeding sales targets.


• Knowledge of laboratory equipment and scientific principles is highly desirable.


• Familiarity with CRM software and sales order processing systems.


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).


• Detail-oriented with strong organizational and multitasking abilities.


• Ability to work independently and as part of a team in a fast-paced environment.


• Professional demeanour and a commitment to providing exceptional customer service.


• Strong problem-solving and negotiation skills.


• Flexibility to occasionally work evenings or weekends, depending on business needs.