Vacancy: Application Development and Support Officer

Job Description

• Adoption of efficient and cost-effective methods,


• Quality and timeliness of support provided,


• Implementation and enforcement of development policies and procedures,


• 100% Uptime of all systems under the individual’s domain,


• Communication and interpersonal skills,


• Good judgment and decision making.

• Develop and support applications and interfaces for banking applications.


• Perform daily system monitoring, verifying the integrity and availability of all applications, its key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.


• Perform regular file archival and purge as necessary.


• Create, change, and delete user accounts per request.


• Provide first level support per request from various branches and head office. Investigate and troubleshoot related issues.


• Support start and close of day procedures

• Maintain all applications and upgrades on a regular basis and configure / add new services as necessary.


• Maintain operational, configuration, or other procedures and policies.


• Perform periodic performance reporting to support capacity planning.


• Advice on performance tuning, hardware upgrades, and resource optimization as required.

1. What must be done and how to do it are clearly defined, and the incumbent will face identical or similar problems on a regular basis. 


2. What must be done is known, but how to do it is not defined.  The incumbent must use interpolative skills to pick and choose the right strategy to address a given problem in conjunction with his or her supervisor.

Required Skills or Experience

• At least a first degree in Computer Science OR a combination of education and work experience


• Knowledge in Javascript/VB.NET/C#.NET/F#.Net/Full Stack programming 


• Knowledge in Databases (MSSQL/Oracle) 

• Number of months/ years of previous professional experience in a similar position:


• 1-year experience in a similar position 

• Have excellent written and oral communication skills.  


• Ability to multitask and work within deadlines. 


• Ability to exercise independent judgment and work without direction.


• Knowledge in the use of Windows, Unix and Microsoft applications


• Basic analytical and statistical skills


• Fluency in English

• Strong customer service focus and ability to work well with people from varied backgrounds and cultures at all levels in the organization.


• Excellent interpersonal, oral and written communication skills.


• Strong problem-solving abilities,


• Ability to maintain confidentiality.


• Excellent planning, organizational and time management skills.


• Strong team player