Vacancy: Client Help Desk Representatives (JA005)

Job Description

• Managing outbound and incoming calls within the service level agreement (SLA)


• Responding in a timely manner to client emails, internal and external


• Preventing repeated payment delinquency by negotiating manageable debt payments.


• Identify and escalate issues to relevant departments.


• Handle customer complaints and provide solutions through calls


• Follow-up customer calls where necessary.


• Adhering to processes and procedures pertaining to your role and daily functions.


• Other duties as assigned.

Required Skills or Experience

• Diploma/HND/Degree


• Strong Customer Service Skills


• Banking profile experience


• Strong interpersonal, negotiation, communication, and problem-solving skills


• A highly assertive individual who is target-driven.


• MS Excel basic


• Self-motivated and self-driven


• Excellent verbal command of the English Language (Fluent)


• Strong understanding of the debt collection process and techniques.


• Time management.