US

Vacancy: Front Desk Manager

Date 28 Nov 2023
Location Kumasi
Job Type Full-time
Industry Trade
Description


Job Description


Job Summary


We are looking for a pleasant, organized, and friendly Front Desk Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.


As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.


 


Roles and Responsibilities



  • Keep the front desk clean, tidy, and supplied with all the necessary supplies

  • Greet, communicate with, and welcome guests

  • Keep the office in order

  • Answer all the customers' questions and address their complaints

  • Answer all incoming calls and redirect them or keep messages

  • Receive letters, and packages and send them to the appropriate destination

  • Prepare and manage outgoing mail

  • Check, sort, and forward emails

  • Monitor office supplies

  • Place supply orders when necessary

  • Monitor and update records and files

  • Monitor and log office expenses and costs




Required Skills or Experience


Qualification and Skills 



  • Fluency in English and knowledge of other languages is a big plus

  • 2 years minimum experience as Front Desk Manager or similar role

  • Knowledge of office machines (e.g. fax, printer, etc.)

  • Knowledge of office management and basic bookkeeping

  • Excellent knowledge of MS Office (especially Excel and Word)

  • Sense of ownership and pride in your performance and its impact on the company’s success

  • Critical thinking and problem-solving skills

  • Team player

  • Good time-management skills

  • Great interpersonal and communication skills

  • Minimum of Bachelor’s Degree in any relevant field

  • HND holders with 5 years of relevant work experience may apply





How To Apply


Qualified applicants should forward their CVs and a 1 page Cover Letter before 31st December 2023.



 




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