Vacancy: HLA-Branch Manager

Company Profile

The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market having previously operated in Ghana for 25 years as Metropolitan Insurance with the world-class expertise of an international insurance brand in 18 countries across the world. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customized to the unique risks Ghanaians face. Hollard offers various life and general insurance products including funeral, personal accident, motor, business, travel, home, and more. Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh and www.jumia.com.gh for all their insurance needs. Hollard is a three-time certified Top Employer by the Top Employer Institute.

Job Description

Hollard Life Assurance is looking for Branch Manager

Job Objective

To oversee Sales Managers and provide excellent and efficient service to clients and stakeholders by managing relationships, cost and operations and also prospect/sell life insurance policies to existing and prospective clients in the catchment area.

• Report to:   Head of Distribution  


• Job Location:  Kumasi

Main Duties & Responsibilities

1. Implement Hollard standards, initiatives and strategies at the branch.


2. Achieve and exceed sales targets, growth, and profitability targets for the branch.


3. Sell Hollard’s products to individuals, corporate and other institutional clients using consultative selling techniques.


4. Develop and implement effective prospecting techniques to generate warm leads for Sales Managers and other team members in the catchment area.


5. Ensure exceptional service is provided to clients with speedy claim payments and efficient complaints management.


6. Carry out presentations on Company products and services to prospective clients and institutions and support Sales Managers as they generate leads and close new deals.


7. Resolve concerns and complaints pertaining to the branch operations.


8. Improve skills and competencies of team members through appropriate training and leadership programs.


9. Effectively manage pay points/selling points.


10. Comply with corporate governance and company policies and procedures.


11. Ensure effective management of Human Resource activities including the management of Sales Managers and Agents in the region.


12. Manage other allied channels and partnerships for distribution of retail/individual products.


13. Support the recruitment, selection, and training of Business Executives for Sales Managers in the branch.


14. Prepare periodic reports and presentations on key deliverables and other assigned 

Required Skills or Experience

• University degree in Insurance, Business Administration, or related field


• Advance Diploma in Insurance or ACII or related field is required.


• At least 6 years relevant experience with 2 years in management or leadership role


• Excellent prospecting and relationship management skills


• Good negotiation and communication skills


• Good computer skills in MS Word, Excel, and PowerPoint.


• Must possess a valid driver’s license.