Vacancy: Head of Security

Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

• Direct Report to: HR/Admin Manager

Job Summary

The Head of Security at Rock City Hotel is responsible for overseeing all security operations to ensure the safety and well-being of guests, employees, and property. This role involves developing and implementing security policies and procedures, managing security personnel, and coordinating with external agencies to mitigate security risks and maintain a secure environment.

Key Responsibilities

1. Security Strategy and Planning:
   
   
   
   
   • Develop and implement comprehensive security strategies, policies, and procedures to protect the hotel's assets, guests, and employees.
   
   
   • Conduct risk assessments to identify potential security vulnerabilities and threats, and develop mitigation plans to address them.
   
   
   • Stay abreast of industry best practices, emerging security technologies, and regulatory requirements to continuously improve security protocols.
   
   
   
   


2. Security Operations Management:
   
   
   
   • Oversee day-to-day security operations, including access control, CCTV surveillance, patrols, and emergency response procedures.
   
   
   • Ensure compliance with security protocols and standards, including fire safety regulations, building codes, and health and safety guidelines.
   
   
   • Coordinate with department heads and senior management to address security concerns and implement corrective actions as needed.
   
   
   
   


3. Personnel Management:
   
   
   
   • Recruit, train, and supervise security personnel, including security guards, supervisors, and other staff members.
   
   
   • Provide ongoing training and professional development opportunities to security staff to enhance their skills and effectiveness.
   
   
   • Conduct performance evaluations, provide feedback, and implement disciplinary actions when necessary to maintain a high level of professionalism and integrity among security team members.
   
   
   
   


4. Emergency Response and Crisis Management:
   
   
   
   • Develop and implement emergency response plans for various scenarios, including fire emergencies, medical incidents, and security breaches.
   
   
   • Coordinate with local authorities, emergency services, and other stakeholders to respond to critical incidents and ensure the safety and well-being of guests and employees.
   
   
   • Conduct drills and simulations to test emergency response procedures and identify areas for improvement.
   
   
   
   


5. Security Technology and Equipment:
   
   
   
   • Evaluate and recommend security technologies and equipment, such as access control systems, surveillance cameras, and alarm systems, to enhance security capabilities.
   
   
   • Ensure proper installation, maintenance, and operation of security equipment to maximize effectiveness and reliability.
   
   
   • Stay updated on advancements in security technology and integrate new solutions as appropriate to enhance security posture.
   
   
   
   


6. Investigations and Incident Reporting:
   
   
   
   • Conduct investigations into security incidents, breaches, and allegations of misconduct, and prepare detailed incident reports documenting findings and corrective actions.
   
   
   • Collaborate with law enforcement agencies and legal counsel as needed to address security-related legal matters and ensure compliance with regulatory requirements.
   
   
   • Implement measures to prevent recurrence of security incidents and improve overall security resilience.
   
   
   
   

Required Skills or Experience

Qualifications

• MVTI/Diploma or Bachelor's degree in security management, law enforcement, or a related field with experience in the military or police service.


• Extensive experience in security management roles, preferably in the hospitality industry or a similar environment.


• Strong knowledge of security principles, practices, and techniques, including access control, surveillance, physical security, and emergency response.


• Certification in security management (e.g., Certified Protection Professional, Certified Security Management Professional) is highly desirable.


• Leadership skills, with the ability to inspire and motivate security personnel and foster a culture of professionalism, integrity, and teamwork.


• Excellent communication, interpersonal, and conflict resolution skills, with the ability to interact effectively with diverse stakeholders.


• Analytical mindset, with the ability to assess complex security risks, develop risk mitigation strategies, and make sound decisions under pressure.


• Proficiency in security technology and systems, including CCTV surveillance, access control systems, and incident management software.


• Strong problem-solving skills, with the ability to identify security vulnerabilities, investigate incidents, and implement corrective actions to improve security posture.