Vacancy: E-commerce Customer Support Associate (Female, Fresh Graduate, Age 25 and Below)

Company Profile

Supply Master Ghana is at the forefront of digital innovation in Ghana, dedicated to transforming how brands connect with consumers. As a trailblazer in the ecommerce realm, we prioritize excellence and innovation in all aspects of our operations.

Job Description

• Location: Lakeside Estate, Accra, Ghana


• Job Type: Full Time


• Salary: GHS 4,000 - 5000 Monthly


• Positions Available: 1


• Preferred Candidate: Female & Fresh graduates

Roles and Responsibilities

• Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.


• Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.


• Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls


• Assist customers with order placement, product inquiries, tracking information, and returns/exchanges


• Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction


• Collaborate with other team members and departments to address customer issues and provide comprehensive solutions


• Maintain detailed and accurate records of customer interactions and transactions


• Stay up-to-date with product knowledge and changes in company policies or procedures


• Continuously strive to improve customer support processes and contribute to team goals

Required Skills or Experience

• Bachelor's degree or equivalent (fresh graduates are encouraged to apply)


• Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.


• Excellent written and verbal communication skills


• Strong problem-solving and analytical abilities


• Customer-focused mindset with a passion for delivering outstanding service


• Ability to work independently as well as in a team environment


• Proficiency in using computers and basic software applications

Benefits

• Competitive salary package


• Opportunity to work in a dynamic and innovative environment


• Growth and development opportunities within a rapidly expanding company