Vacancy: Customer Service Representative
| Date |
23 May 2024 |
| Location |
Tema |
|
|
| Job Type |
Full-time |
| Industry |
Business Process Outsourcing |
| Description |
Job Description
Roles & Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Required Skills or Experience
Note
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will result in a candidate being shortlisted/selected for that position.
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| How to Apply |
Click Here |
