Vacancy: IT Manager

Job Description

Report To: Assistant General Manager & Business Developer

Job Summary

The job holder will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel.

Job responsibilities

• Committed to delivering high levels of customer service


• Respond courteously and efficiently to queries and problems from guests and system users.


• Ensures cleanliness of all data equipment and computer rooms


• Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management Systems-PMS, POS, Telephone system and other Software Vendors.


• Ability to troubleshoot hardware and software problems


• Responsible for overseeing and handling network configuration, Servers, workstations, Networking equipment. Email accounts, and support for server/desktop infrastructure


• Keep updated with latest hotel technology and security risks on regular basis


• Must be aware of IT security policies and ensures implementation through regular staff training


• Monitor and maintain proper inventory of hardware and software license


• Perform other IT or Systems related task assigned by the management

Required Skills or Experience

• Excellent communication and listening skills


• Ability to work under pressure


• Excellent organizational and prioritization skills


• Minimum of 6 years’  experience in IT and 3 years experience in a supervisory role in  required


• Minimum of Masters Degree  in  IT required


• A professional qualification will be an added advantage