Vacancy: Front Desk Supervisor

Job Description

Report To: Assistant Operations Manager

Job responsibilities

• Organize, direct, and monitor daily activities of front desk executives.


• Ensure efficient, friendly, and professional guest registration, check-out, and phone service to ensure that established procedures are followed


• Review the daily room availability and inform all appropriate staff


• Review status of departures on a daily basis, relay all pertinent information to front desk agents and other appropriate staff


• Ensure that guests’ needs are fulfilled and their stay is as pleasurable as possible.


• Assists front desk executives with resolution of guest problems/complaints as needed


• Ensure proper management of revenue at the front office


• Performs other duties as assigned

Required Skills or Experience

• Must have at least five (5) years’ experience in a luxury hotel environment


• Must have strong organizational skills


• Strong communication and interpersonal skills


• Must have experience in IDS software usage


• A Bachelor’s degree required. A Master’s degree will be an added advantage


• Must have intermediate skills with Microsoft office products