Vacancy: Front Desk Executive

Job Description

Report To: Front Desk Supervisor

Job responsibilities

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods


• Register guests by collecting necessary informations(like contact details and exact dates of their stay


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Confirm group reservations and arrange personalized VIP customers and event attendees


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments

Required Skills or Experience

• Must have atleast two (2) years’ experience in a luxury hotel environment


• Must have strong organizational skills


• Must have customer service attitude


• Strong communication and interpersonal skills


• A Bachelor’s degree required. A Master’s degree will be an added advantage


• Must have intermediate skills with Microsoft office products