Vacancy: Front Desk Executive (Guest House)

Job Description

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods


• Register guests by collecting necessary informations (like contact details and exact dates of their stay)


• Provide information about the guest house, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Confirm group reservations and arrange personalized VIP customers and event attendees


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments

Required Skills or Experience

• Must possess an HND or a Degree in tourism and/or hospitality management or any related field.


• Must have at least three (3) years’ experience in a guest house environment


• Must have strong organizational skills


• Must have customer service attitude


• Strong communication and interpersonal skills


• Must have intermediate skills with Microsoft office products