Vacancy: Operations Manager

Job Description

Key Responsibilities

• Strategically manages and coordinates the business operations, warehouse and production development processes and systems of the company to achieve profitable growth.


• Oversees the operations of the organization to meet business goals and projections


• Enforces and evaluates processes for receiving products, equipment utilization and inventory management.


• Designs, develops and implements operations and warehouse policies and practices as well as keeps proper operational records for cost-effective operations of the company.


• Establishes robust and consistent data management systems for proper recording and reporting as well as data sharing and information flow to efficiently protect, speed and smoothen operational processes.


• Tracks, monitors and evaluates performance and outputs of Units and staff to ensure attainment of Company’s yearly objective and benchmarks.


• Prepares and provides weekly, monthly, quarterly and annual operational and warehouse reports to the General Manager.


• Adheres to due process and compliance with legal issues, warehouse regulatory procedures and other statutory and corporate governance requirements.


• Participates in weekly meetings with the General Manager


• Continuously reviews and improves the operational, warehouse and production systems, processes and policies in line with industry best practices and standards in a way and manner that continue to protect the health and life of assets of the company at all times.


• Collaborates closely with the General Manager and produces reports on company operations.


• Empowers the operational team with the leadership and resources they need to successfully complete operations initiatives through discussion on their portfolios


• Positively represents the company at all times through a success-oriented and professional demeanor


• Partners with other management team members to accomplish short and long-term operational goals


• Measures and reports on operational performance and develops plans to improve relevant key performance indicators


• Develops warehouse design by planning layout, product flow, and product handling systems, evaluating and recommending new and better ways.


• Develops warehouse operations system and improvements by analysing process work flow, manning and space requirements, and equipment layout.


• Undertakes any other duties and assignments as may be directed by the General Manager and or the Company’s Managing Director

Supervisory Roles

• Supervises the immediate subordinates to ensure that time, quality and other set standards are achieved timeously.


• Appraises the performance of immediate team members and identify and recommend appropriate skills-development and training needs for them.


• Administers rewards and sanctions, as evidently established, to immediate team members in accordance with the company’s disciplinary code and procedure.


• Supervises to inspire through coaching, mentoring, counselling and discipline.

Required Skills or Experience

• A Master’s Degree in Business Administration, Management, Logistics, Supply Chain or related areas from a recognize University


• Membership of a recognized professional Management body e.g. CIA, CIAMC, CBOMS, CBOP, APICS, CSCMP, IWLA or its equivalent


• Fifteen (15) years’ industry experience of which two or three years must have been in a managerial position

Technical Competencies:

• Familiarity with the operational procedures at all levels of the organization


• Strong analytical and data-driven mind-set that translates into leadership skills


• Ability to inspire employees to live up to their potential and optimize their productivity


• Knowledge of the Management operations laws


• Ability to understand operational concepts and principles


• Ability to determine budget projections and forecasts


• Ability to design and implement operational processes and systems


• Ability to analyse information and process data


• Ability to effectively deal with complex issues

Personality Competencies:

• Ability to relate effectively to people at all levels


• Good communication and presentation skills


• Assertiveness – ability to articulate view points and stick to them where necessary


• Coping with pressure: - ability to cope with work, time and people pressures.


• Attention to details, be concerned with, or analyse detail without getting bogged down.


• Trustworthiness – ability to conduct self in a manner which elicits trust, respect and confidence of team members.


• Good presentation and verbal communication skills


• Integrity – being truthful, trustworthy and reliable

Managerial Competencies:

• Knowledge of the planning process


• Ability to follow up to monitor people and work activities.


• Leadership – ability to explain company vision, values and standards to team members and set the appropriate examples.


• Ability to build a cohesive work team and motivate team members


• Ability to undertake short, medium and long term planning and execute work plans.


• Knowledge of decision making and problem-solving procedures


• Ability to plan and organize work