Vacancy: Operations Manager

Job Description

• Supervise dispatch Riders, hub operations team, customer service, coordinators & couriers to ensure that every package is picked and delivered within SLA.

Required Skills or Experience

• 3 - 5 years supervisory / management experience in similar environment


• Demonstrated leadership abilities


• Previous experience with courier / express / parcel delivery company


• Comfortable with using MS Office and technology tools.

Technical Knowledge:

• Strong knowledge of courier operations process


• Verbal and written communication skills


• Comfortable with direct people management


• Ability to work under pressure


• Time Management


• Problem Solving


• Process Improvement


• Knowledge of proper freight handling/loading techniques


• Ability to communicate effectively with all levels of operations & management


• Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met


• Strong organizational skills

Behavioral Competencies:

• Good leadership


• Effective communication skills


• Proactive


• Dynamic in approach


• Flexible


• Detail-oriented and focused