Job Opening for Software Implementation & Support Personnel at - GhanaSummary

Vacancy: Software Implementation & Support Personnel

Date 02 Dec 2019
Location Accra
Job Type Full-time
Description


Job Description




  • Respond to customer enquiries through email and telephone.

  • Input customer interactions in SalesForce.com CRM application.

  • Oversee and follow-up on open customer issues.

  • Develop customer relationships through professional, dependable and accurate interactions.

  • Deliver company products and licenses to customers.

  • Reply to customer mission critical issues outside business hours.

  • Travel to customer sites for high profile issue resolution.

  • Present training modules to customers.

  • Record and manage best practice resolutions for company’s self service knowledge base.

  • Escalate issues as per Service Level Agreement.

  • Extend technical support on software for internal and external clients.

  • Inform client functionality requests or software change requests to development team.

  • Manage resolution paths’ knowledge base and known issues.

  • Offer proactive communication to clients, account managers and project managers.

  • Supervise Technical Support forum and website.




Required Skills or Experience



​Technical Skills:




  • Installation and configuration of windows server systems

  • Basic knowledge of SQL Server database ( Installation and configuration)

  • Remote support 

  • Strong Command of the English Language

  • Active Listening

  • Oral Communication

  • Confidence Delivering Training Sessions

  • Interpersonal Skills

  • Customer service

  • Provide Product Knowledge

  • Guidance

  • Support to Internal Teams


IT persons who have worked or working in the hotel industry have an added advantage.





How To Apply



Send your CV or resume.





Note



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