Vacancy: Agency Coordinator

Company Profile

Hollard Ghana combines its deep local knowledge of the market with the world-class expertise of an international insurance brand. Headquartered in South Africa but with feet firmly planted on Ghanaian soil, Hollard delivers innovative insurance solutions customised to the unique risks Ghanaians face.

Hollard Insurance Ghana, formerly called Metropolitan Insurance Company (MET) operated successfully in Ghana for 25 years, until it rebranded as Hollard Insurance Ghana in 2015 adding on Hollard Life Assurance Ghana in 2018. Hollard Ghana Holdings Limited is a subsidiary of Hollard International which manages the international portfolio of the Hollard Group currently operating in 18 countries in Africa and Asia.

Hollard Insurance Ghana (i.e., Hollard General) operates in Ghana with a network of 5 main branches, 25 secondary distribution networks and 50 fulltime commission-based Sales Executives working across Ghana. We are certified as a Top Employer by the Top Employer Institute.

Job Description

Hollard General is looking for an Agency Coordinator at its Head Office in Accra

Job Objective

To oversee and develop a committed and professional Hollard2U sales force (i.e., Sales Executives, Relationship Managers and Part-time agents) who will sell non-life insurance policies to existing and prospective clients as well as provide excellent and efficient service to clients thereby growing profitable Hollard2U portfolio.

Main Duties & Responsibilities

• Implement Hollard sales strategies and standards among all Hollard2U sales force (i.e., Sales Executives, Relationship Managers and Part-time agents) and at Hollard2U offices 


• Achieve and exceed targets for new businesses and renewals and ensure profitability of the Hollard2U portfolio


• Develop an effective sales distribution strategy to ensure that the sales team meet their monthly and annual target for new business and renewals. 


• Recruit, train, coach, develop and maintain a highly professional Hollard2U sales force and monitor their performance towards achievement their targets


• Research into and locate new sights for Hollard2U, Franchise, Purple Avenue offices and work with relevant departments to ensure the locations are set up for operation.


• Develop and implement effective prospecting techniques including proposal writing and regular presentations of company’s products and services to help generate sales leads for the sales force and maintain good client relationship at all levels


• Ensure that the Hollard2U team sell Hollard products to individuals and institutional clients using consultative selling techniques


• Provide field support and resolve concerns and complaints pertaining to the Hollard2U sales operations


• Improve skills and competencies of Hollard2U sales force by liaising with relevant departments to design training and leadership programs which will boost performance. 


• Manage and keep records of all licensing requirements for Hollard2Us across the regions.


• General monthly report on Hollard2U activities in line with the terms and conditions of the Hollard2U operations.

Required Skills or Experience

• University degree in Insurance, Marketing or related field 


• At least 5 years related experience in Sales Team management


• Proven record of meeting monthly and annual sales targets


• Excellent prospecting and relationship management skills 


• Have product knowledge, basic rating principles and risk assessment knowledge


• Market knowledge (including competitor information)


• Interpersonal, organisational and negotiation skills


• Good computer skills especially in MS Word, Excel and PowerPoint.