Job Description
Manage Business relations
- Work closely with business clients/partners to develop new products and services.
- Identify new business streams within the industry
- Monitor and track business partners performance
Acquisition of new customers
- Prospecting and identifying potential partners for new business opportunities
- Facilitating the set-up and on-boarding of new partners
- Presenting and explaining product features and functionalities
- Effectively negotiating and managing partners to ensure profitability
Business Development
- Identify opportunities to grow business with existing clients
- Working closely with the Development team to develop new products and upgrade existing product and features
- Drive usage of EP proprietary apps
Performance and Reporting
- Prepare periodic report on the performance of Partners and merchants to inform decision making
- Effectively monitor merchants and Partner revenue streams and identifying clear action points for tracking and performance improvement interventions
Management of existing clients
- Serve as the main point of contact for escalation of Partner and Merchants issues
- Effectively negotiating and managing partners to ensure profitability
- Cross-selling of other EP solutions/services to Partners and merchants to increase their value to EP
- Supporting merchant activities (including joint marketing activities) to drive growth and increase revenues
Service Delivery and after sales support
- Liaise with Product team and other relevant teams to ensure clients receive requested products and services in a timely manner
- Ensuring that all partner related issues/complaints are resolved per SLA
- Ensure that clients receive requested products and services in a timely manner
- Ensure that all existing and new partners have valid and active contracts
- Work with the Finance team to ensure prompt payments to Telcos and partners in order to reduce our liabilities
- Implementation of cost savings/efficiencies in our business with Telco and Partners
Other Duties
- Performs other duties as assigned by Manager and Management which intends to grow revenue, provide value to partners and improve business operations
