Vacancy: T24 Technical Analyst

Job Description

Key Responsibilities include:

• Support T24 based products 


• Consulting support partners and Temenos if required and follow up resolution 


• Create upgrade and installation packages of our products and assist in configuration and customisation 


• T24 technical support to colleagues: 


• Building T24 subroutines 


• Support T24 implementation projects with technical knowledge 


• Provide small interface developments using Integration and Interaction framework 


• Provide T24 user trainings 


• Experience with TAFJ, TAFC, JBASE, AA, Core, LD, AC etc. 


• Database: MS SOL management, Creating simple SOL scripts, running the scripts 


• Perform Post COB Checks each day after EOD before business operations begin for the day and confirm readiness 


• Ensure Availability of adequate space on all partitions of T24 Backup and T24 Test servers on a daily basis 


• Implement approved system changes/modifications as per agreed change management procedure and schedule 


• Maintain records of database and SOL backups at DR site, conduct recovery and periodic testing of backups 


• Ensure availability and reliability of all Test environments for T24 and SOL databases servers on a daily basis 


• Provide technical assistance to users who need help implementing technical solutions 


• Provide training and training' materials for Systems Administrators on "a train the trainer approach to enable them to support users 


• Provide ongoing support of end users through troubleshooting and problem solving of assigned help desk tickets. 


• Train end users utilising the business system when new releases of the software are installed 


• Lead the implementation and testing procedures to ensure that newly released software produces the expected results 


• Monitor key reports produced by the system to ensure accurate system operations. 


• Provide relevant management reports on a monthly basis, highlighting risks and capacity issues identified.

Required Skills or Experience

• Bachelor's Degree in Computer Science or Information Systems 


• Four (4) years' experience in a similar role 


• An understanding of ITIL version 3 standard or a similar standard 


• An extensive understanding of the banking operations environment and database systems 

Other Qualities And Requirements

• Expert understanding of banking applications and banking operations in the micro-finance industry on T24


• Strong technological background, including expert understanding of programming and database management technologies


• Experience with information communication technology, including online portals, intranets, collaborative workspaces and/or other internet-based knowledge management tools.


• Extensive experience working in a team-oriented and collaborative environment


• Excellent organisational, project management, communication and time management skills


• Highly self-motivated, self-directed and attentive to detail.