Vacancy: Marketing Officer

Job Description

Locations: Takoradi, Ho, Bolgatanga, Tamale, Sunyani, Wa and Koforidua

The Marketing officer will perform direct sale and customer service activities while providing education to retailers and consumers on products.

​Key Responsibilities:

• Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.


• Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.


• Advise prospective and current customers by answering questions and addressing concerns about purchased products.


• Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.


• Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.


• Follow organization standards to maintain quality service and guarantee customers receive exceptional service.


• Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.


• Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs


• Present recommendations to improve customer satisfaction

Required Skills or Experience

• First degree in Marketing or related field.

Experience:

• A minimum of 5 years’ experience in a similar role;


• Experience in a Management role is desirable;

Required Skills:

• Use of Excel Spreadsheet


• Use of Mircosoft PowerPoint


• Customer care service


• Meeting sales goals


• Negotiation skills


• Self-confidence