Vacancy: Room Attendant

Job Description

Main Purpose of the Job

Responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests, ensuring that all rooms are inviting, clean and address all guest queries politely and knowledgeably.

• Reports To:  Executive Housekeeper

Summary of Responsibilities

• Greeting guests and responding to queries.


• Changing bed linen and making beds.


• Replacing used towels and other bathroom amenities, such as shampoo and soap.


• Sweeping and mopping floors.


• Vacuuming carpets.


• Dusting and polishing furniture.


• Emptying trash containers and ashtrays.


• Restocking beverages and food items in the mini bar.


• Cleaning public areas, such as corridors.


• Reporting any technical issues and maintenance needs.


• Updating status of guest rooms on assignment sheet.


• Returning and restocking cleaning cart at shift end.

Date Required: Current

Required Skills or Experience

Prerequisites

• Must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.


• Able to work in a fast-paced environment with speed and quality.


• Great personal hygiene and grooming standards.


• Should be able to communicate, read and write clearly and effectively.


• Flexible working hours.


• Ability to work with little or no supervision while meeting high-performance standards.


• Physical mobility and stamina.


• Ability to follow instruction.


• Professional and polite.

Education

• High school education or diploma in hospitality is required.


• Basic computer skills and familiar with Microsoft word/Excel.

Experience

• One to three years of minimum previous experience required in a Three to Five Star hotel.


• Previous guest service and/or housekeeping experience.


• Experience using industrial cleaning equipment and products.