Vacancy: Waiter/Waitress

Job Description

Main Purpose of the Job

Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times

• Reports To:  Food & Beverage Manager

Summary of Responsibilities

• Provide the perfect service experience for every Guest


• Ensure the Guest feels important and welcome in the restaurant


• Ensure hot food is hot and cold food is cold


• Adhere to timing standards for products and services


• Look for ways to consolidate service and increase table turns


• Present menu, answer questions and make suggestions regarding food and beverage


• Serve the Guest in an accommodating manner


• Must know all food liquor, beer, wine and retail offered


• Apply positive suggestive sales approach to guide Guests


• Pre-bus tables; maintain table cleanliness, bus tables


• Looks for ways to avoid waste and limit costs


• Assist in keeping the restaurant clean and safe


• Provide responsible service of alcoholic beverages


• Deliver food and beverages to any table as needed


• Must follow all cash handling policies and procedures


• Report to property on time and in proper uniform

Date Required: Current

Required Skills or Experience

Prerequisites:

• Must have clear written and verbal communication skills


• Must have the physical abilities to carry out the functions of the job description


• Must be able to responsibly handle cash transactions


• Must be able to consolidate and coordinate needs for all tables within their station


• Must be able to carry food and beverages


• Must be able to work in a team environment


• Ability to comprehend and communicate fluently in English


• Must be honest, pleasant, and have detailed knowledge of, and comply with, all food & beverage policies, procedures, and standards.


• Able to work in a fast-paced environment with speed and quality.


• Great personal hygiene and grooming standards.


• Flexible working hours.


• Ability to work with little or no supervision while meeting high-performance standards.


• Physical mobility and stamina.


• Ability to follow instruction.


• Professional and polite.

Education

• High school education or diploma in hospitality is required.


• Basic computer skills and familiar with Microsoft word/Excel.


• Must have all certifications and licenses as required by local Health Department.

Experience

• One to three years of minimum previous experience required in a Three to Five Star hotel.


• Previous guest service experience.


• Experience as a food server within a restaurant, hotel, or conference center operation


• Any related customer service/oriented experience will be considered