Vacancy: Relationship Officer, Retail

Job Description

• Designation: Relationship Officer, Retail


• Branch: Service Centre


• Start date: Immediately


• Expiry date for applications: 19th January, 2021 (Close of business)

• ensuring the achievement of monthly sales for Savings


• the marketing and awareness creation of Deposit Product (Cash Saver)


• sales of all deposit related products.


• the development and management of a healthy deposit portfolio


• the implementation of good customer relationship strategies


• the development and building of a healthy deposit portfolio


• ensuring the execution of deposit related activations at that the branch level.


• ensuring that branch have enough marketing literature to promote the product

• Responsible for ensuring high levels of client satisfaction in service by delivering services professionally


• Identify Key accounts and provide tailor made services to them


• Frequently interact with clients to understand their needs and concerns


• Collect client complaints and work with responsible manager to resolve them

• Responsible for weekly reporting on progress and performance to SUM, Savings


• Responsible for any other task(s) that Management may assign

Required Skills or Experience

• Higher National Diploma


• A Bachelors’ Degree is an advantage

• Hard working and driven;


• Excellent communication skills;


• Excellent knowledge in the sale of deposit products


• Positive attitude;


• Excellent closing skills


• Accurate and fast worker;


• Good interpersonal skills;


• Neat and organized person.