Vacancy: Relationship Manager, Retail

Job Description

• Branch: Koforidua


• Start date: Immediately


• Expiry date for applications: March 12, 2021 (Close of business)


• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

• ensuring the achievement of monthly sales for the Company’s deposit products.


• leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).


• coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.


• maintaining and updating the design of the required marketing material(s).


• maintaining and updating the design of the required application forms and investment certificates.


• client acquisition.


• managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.

• ensuring the maintenance of excellent relationships between the other business and its top clients.


• ensuring the maintenance of excellent relationship between branches.


• training the Savings Sales Staff in the Branch.


• ensuring that all Relationship Officers deliver good quality services to all clients.


• leading and developing a strong sense of client orientation amongst all Relationship Officers.


• Deposit Programme related queries by customers and potential customers.


• ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.

• weekly reporting on progress and performance to Management.


• any other task(s) that Management may assign.

Required Skills or Experience

• A bachelor’s Degree (Finance, Economics or Business preferred)


• Excellent knowledge of the Ghanaian small business climate and preferences


• Minimum three (3) years’ experience in sales management role.

Skills / Attributes

• Hard working and analytical;


• Self-starter;


• Excellent communication and interpersonal skills;


• Sales target driven and good sales skills


• Team spirit is essential


• Very neat and well-organized person