Vacancy: Call Centre Agent

Date	13 Mar 2021
Company	Confidential
Location	Accra

Job Type	Full-time
Industry	Business Services
Description	Job Description A Call Centre Agent handles inbound and outbound calls. The representatives of the Call Centre are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and enquiries, troubleshoot problems, provide information and handle complaints regarding the organisation’s products or services. Duties and Responsibilities Answering phones from customers professionally and responding to customer enquiries and complaints Researching required information using available resources Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organisation’s service and product information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Routing inbound calls to the appropriate resources Following up complicated customer calls where required Completing call notes and call reports as necessary and updating them in the CRM software Obtaining and evaluating all relevant data to handle complaints and enquiries Recording details of comments, enquiries, complaints and actions taken Managing administration, communicating and coordinating with internal departments Updating customer demographic information Taking and processing payments via cheques, debit and credit cards. Other duties as assigned Required Skills or Experience Requirements: Working hours o Monday to Sunday o 13pm -10pm (Shift hours available) Experience in dealing with the public Customer Service experience in a similar role Excellent communication skills, including verbal with proper grammar Good listener Ability to work within a team Good computer skills Skills and Specifications Technically adept in related computer applications Able to react effectively and calmly in emergencies Able to maintain customer confidentiality Education High school diploma or equivalent How To Apply Apply Now Note Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.
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