Vacancy: SLA Contract Manager

Date 07 Apr 2021
Location Accra
Job Type Part-time

Job Description


To add value to ongoing service to customers by understanding the contract deliverables and ensuring they are adequately executed.


  • Coordinates the internal interdepartmental work.

  • Serves as primary point of contact for all award closeout responsibilities.

  • Prepares reports on the status of contracts.

  • Develops tracking systems that will support performance/deliverables management

  • Develops and maintains systems for internal and external reporting related to contractual matters

  • Visits client sites and meets with business partners.

  • Drafts and replies daily contractual correspondences to clients, sub-contractors, and consultants.

  • Manages contracts for small works/projects

  • Works both from the office as well as on-site when required and taking responsibility for day to day activities on sites

  • Sources and liaises with external suppliers

  • Work closely with technical engineering colleagues to ensure quality of products and compliance with industry standards and regulations

  • Meets tight deadlines and endures high pressure or stressful situations.

  • Participates in lengthy meetings with clients and company management

  • Updates the client’s business developer on the contract status and developments with the client.

  • Performs any other duties as assigned.

Required Skills or Experience


  • Bachelors’ Degree in Business Administration or equivalent.


  • 1 year work experience in computer networking related field

  • Possesses a working knowledge of company policies and procedures.

  • Demonstrates excellent written and verbal communication skills.

  • Exhibits strong analytical and critical thinking abilities.

  • Possesses excellent persuasion and judgment skills.

  • Displays exceptional management skills.

  • Demonstrates superior presentation skills.

  • Has excellent technological knowledge and abilities.

  • Strong research and critical analysis skills.


  • Ability to plan, coordinate and follow up on work activities

  • Meticulous attention to detail and ability to work independently;

  • Well-organized with demonstrated multi-tasking skills;

  • Strong, professional oral and written communication skills;

  • A proactive approach to both day-to-day tasks and departmental innovation initiatives; and

  • Commitment to a values-driven and culturally diverse work environment. Spends hours in front of a computer screen in a climate controlled office environment.


  • Ability to relate effectively to people at all levels;

  • Trustworthiness-ability to conduct self in a manner which elicits trust, respect and confidence of team member;

  • Ability to pay attention to details;

  • Good verbal and written communication skills;

  • Ability to maintain confidentiality.   

How To Apply

*Part time job from 8am-1:00pm,  from Monday - Friday



Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent
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