Vacancy: SLA Contract Manager

Job Description

PURPOSE            

To add value to ongoing service to customers by understanding the contract deliverables and ensuring they are adequately executed.

DUTIES

• Coordinates the internal interdepartmental work.


• Serves as primary point of contact for all award closeout responsibilities.


• Prepares reports on the status of contracts.


• Develops tracking systems that will support performance/deliverables management


• Develops and maintains systems for internal and external reporting related to contractual matters


• Visits client sites and meets with business partners.


• Drafts and replies daily contractual correspondences to clients, sub-contractors, and consultants.


• Manages contracts for small works/projects


• Works both from the office as well as on-site when required and taking responsibility for day to day activities on sites


• Sources and liaises with external suppliers


• Work closely with technical engineering colleagues to ensure quality of products and compliance with industry standards and regulations


• Meets tight deadlines and endures high pressure or stressful situations.


• Participates in lengthy meetings with clients and company management


• Updates the client’s business developer on the contract status and developments with the client.


• Performs any other duties as assigned.

Required Skills or Experience

EDUCATIONAL QUALIFICATIONS

• Bachelors’ Degree in Business Administration or equivalent.

TECHNICAL

• 1 year work experience in computer networking related field


• Possesses a working knowledge of company policies and procedures.


• Demonstrates excellent written and verbal communication skills.


• Exhibits strong analytical and critical thinking abilities.


• Possesses excellent persuasion and judgment skills.


• Displays exceptional management skills.


• Demonstrates superior presentation skills.


• Has excellent technological knowledge and abilities.


• Strong research and critical analysis skills.

MANAGERIAL

• Ability to plan, coordinate and follow up on work activities


• Meticulous attention to detail and ability to work independently;


• Well-organized with demonstrated multi-tasking skills;


• Strong, professional oral and written communication skills;


• A proactive approach to both day-to-day tasks and departmental innovation initiatives; and


• Commitment to a values-driven and culturally diverse work environment. Spends hours in front of a computer screen in a climate controlled office environment.

PERSONALITY

• Ability to relate effectively to people at all levels;


• Trustworthiness-ability to conduct self in a manner which elicits trust, respect and confidence of team member;


• Ability to pay attention to details;


• Good verbal and written communication skills;


• Ability to maintain confidentiality.