Vacancy: Head Banking Operations

Job Description

• Reports to: Executive Director, Operations


• Supervises: Credit Operations officer, Ebanking Operations officer, Treasury Operations Officer

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.


• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.


• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.


• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.


• Ensure compliance with Regulatory requirements relating to Banking Operations.


• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.


• Manage the Banking Operations Department (staff and budget).

Required Skills or Experience

• Ability to develop a Banking Operations Manual and to see to its implementation.


• Demonstrable experience delivering major business process re- engineering projects


• Knowledge of banking procedures and policies


• Ability to translate regulatory requirements into operational plans and actions.


• Detailed understanding of operational risk analysis.


• Knowledge of treasury operations and trade finance.


• Proficient in the use of Microsoft Office Tools.

• Minimum of a Degree (Banking, Finance, or related area)


• Post graduate degree (MBA desirable)


• Project Management Certification